Help & FAQ

At INSIDE HOME & GIFTS we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

SHIPPING WITHIN AUSTRALIA

• Orders will be dispatched within 2 working days.
• Flat rate of $10 shipping is charged on all orders within Australia only (some large items may incur an additional fee but this will be listed in the product description)
• Orders are shipped via Australia Post.

SHIPPING INTERNATIONAL

Please contact us via email if you would like a quote for international shipping.

Email [email protected] and include the product/s you would like and the country you would like them shipped to and we will contact you with a quote.

PAYMENTS

We accept all major credit cards.

Orders will be dispatched once your payment has been confirmed.

REFUNDS/ RETURNS 

If you are not happy with your purchase we are happy to refund to your credit card upon return of the item. Please contact us via email [email protected] to arrange a return/ refund. Return shipping is at your own expense.



Placing an Order

To place an order simply click on the product you wish to purchase, select the quantity and add it to your shopping cart.  When you have finished selecting items you can proceed to checkout by clicking on the “checkout” button.  Follow the payment and delivery instructions to complete the transaction.

Checkout

At the checkout stage we will ask you to enter your details and create an account with us, complete with username and password.  The benefit of this is much faster checkout time for future purchases.  Please see our Privacy Policy for further information.

Upon confirmation of your payment we will send you an email advising that your order has been received, paid for and will be processed.

Gift Wrapping

Inside and Gifts is happy to gift wrap your purchase for you without charge.

Transaction Currency

The currency used is Australian dollars, AUD.

Forgotten your password

Lost or forgot your password?  Go to the Log-in page.  See the link to  Forgot Your Password?

Please enter your email address on the password page. You will receive a link to reset your password.

Interact with us

Need help, have feedback or wish to communicate with us, please send us an email and we will respond as soon as possible.  The Interact section of the site is a good place to start.  It offers a numbers of methods of interaction, accessed from the top menu.